Refund policy
We have a 30-day return policy, which means you can request a return within 30 calendar days after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
To return an item, you may contact us at info@bravemotive.com to receive return instructions and a prepaid return shipping label, or you may return the item to our return address below.
Return Address:
BraveMotive
3500 W Hallandale Beach Blvd
Pembroke Park, FL, 33023
United States
In some cases, we may request photos of the item and/or package contents to confirm the return details and help process your request faster.
After you ship your return, please share any available return confirmation (for example, a tracking number or shipping receipt) so we can monitor delivery and support you if needed.
Refunds are processed after the returned item is received and inspected. If the item is not returned, we may refuse the refund. Exception: items covered under the ‘Customized products’ section of this policy.
You can always contact us for any return question at info@bravemotive.com
Return shipping labels
If your return is approved, we will provide a prepaid return shipping label and return instructions. Return shipping labels are valid for 14 calendar days from the date they are issued.
If your label has expired before you send your return, please do not use an expired label - this may result in your package being lost. Instead, contact us for updated return instructions or a replacement label, provided that your return request was submitted within the overall 30-day return window.
Refunds are processed after the returned item is received and inspected in accordance with this policy.
Order cancellation
If you wish to cancel your order, please email us at info@bravemotive.com as soon as possible.
Custom-made products can only be canceled within 1 day of placing the order. After this period, canceling the order will not be possible, as the product will already be in production for you.
Customized products
If you have ordered a custom-made product and it doesn't fit your vehicle, we can remake the product completely free of charge and in the shortest possible time. Our store operates on a system where, if a customized product doesn't fit (which is extremely rare), we remake it entirely at our expense. It is very important to provide accurate information about your vehicle to avoid such errors.
If you do not wish to receive a replacement for your mats in such a situation, we can offer you a refund without the need to return the product. To do this, you will need to send us photos of the mats in your vehicle to our email at info@bravemotive.com, clearly showing that the mats do not fit in size. If you do not wish to send photos, you may also return this product like other products via a prepaid return label or to our returns address.
Note: This system applies to custom-made mats only. For other custom-made products, the standard return rules in this policy apply.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Incorrect/incomplete address
Please ensure your shipping address is complete and accurate at checkout. If a package cannot be delivered due to an incorrect or incomplete address provided at checkout, additional re-delivery fees may apply.
Exchanges
We offer exchanges within the 30-day return window (from delivery), subject to the return conditions in this policy. To request an exchange, email us at info@bravemotive.com with your order number and the item you want instead.
If the new item costs more, you’ll pay the difference. If it costs less, we’ll issue a partial refund for the difference. Exchanges depend on product availability.
Return Shipping Costs
If your return is approved, we will provide a prepaid return shipping label along with return instructions. Return shipping is free when the prepaid return shipping label provided by us is used.
Store Credit Refund
We may offer a 100% store credit refund as an alternative to a refund to the original payment method, only with your express consent. By accepting a 100% store credit refund, you acknowledge that it fully resolves your return/refund request for the applicable order/item(s), and you will not seek an additional refund to the original payment method for the same request/order, except where required by applicable law.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your refund, please contact us at info@bravemotive.com